Cancellation & Refund Policy
Last updated on 22-11-2023
At Soham Web Solution, we aim to provide a transparent and fair Cancellation & Refund Policy to ensure a positive experience for our clients. Please take a moment to review the following terms and conditions.
1. Cancellation Policy
1.1 Project Cancellation
If, for any reason, you wish to cancel your website development project with Soham Web Solution, please notify us as soon as possible. Cancellations are subject to the following conditions:
Cancellation before Project Initiation: A full refund will be provided if the cancellation request is made before the initiation of the project, and no work has been started.
Cancellation after Project Initiation: If work has already commenced on your project, a cancellation fee may be applicable. The fee will be determined based on the progress made and resources invested.
1.2 Service Cancellation
For ongoing services such as maintenance or support packages, a notice period may be required for cancellation. Please refer to the specific terms outlined in your service agreement.
2. Refund Policy
2.1 Eligibility for Refund
Refunds may be applicable under the following circumstances:
Unsatisfactory Service: If you are dissatisfied with the service provided and can demonstrate that the delivered work does not meet the agreed-upon specifications.
Project Cancellation: Refunds, if applicable, will be processed according to the terms outlined in the Project Cancellation section.
2.2 Refund Process
To request a refund, please contact our customer support team at email@example.com within the specified timeframe. Refunds will be processed within 15 business days from the date of approval.
2.3 Non-Refundable Items
Certain items and services may be non-refundable, including but not limited to:
- Customized design work.
- Domain registration fees.
- Third-party software licenses.
3. Changes to the Cancellation & Refund Policy
Soham Web Solution reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. It is the responsibility of clients to review this policy periodically for changes.
If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact us for clarification.
Thank you for choosing Soham Web Solution for your website development needs!